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Written by Dennis Kinlaw who tested his approach to coaching from 1975 as part of his organizational consulting work. This book sees that building employee commitment is the key to obtaining sustained, superior performance. Presented as a management strategy, Kinlaw describes coaching as a conversation with four major functions: counseling, mentoring, tutoring and confronting. Common attributes of these four functions are coaching as a one-to-one conversations focused on performance or performance-related topics.
Kinlaw defines successful coaching as “a mutual conversation between manager and employee that follows a predictable process and leads to superior performance, commitment to sustained improvement, and positive relationships.” This definition works today for leaders who use coaching as a leadership competency.
Kinlaw’s book has been revised and republished several times since 1989, most recently posthumously in 2007 .
Vikki G. Brock, MBA, MCC
Leadership & Mentor Coach
Director, History & Archives Division
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