Managing Coaching: Think Like a Customer
by CBraddick
Who “manages” coaching?
In some large companies, there is an official Coaching Practice Manager. My fav title for this role, used in a voice mail greeting, was: Hi, this is XYZ….Global Focal Point for Coaching.
Although I enjoyed the voice mail greeting, Focal Point in the job title tells us something about what coaching needs inside a company or non profit. A point that considers how coaching from end to end, from strategy to process to implementation.
The South African proverb also seems to fit: “It takes a village.” Who else lives in the village, supporting the work of the coach and the exec? Specialists in, e.g., Learning and Development, Leadership Development or OD; HR in the business units or departments; and the exec’s manager. Finance and Procurement are in the game too, looking after supplier agreements.
What’s the best “coaching village” you’ve been in? (Apart from the Coaching Commons, of course!) What made it the best?
About the Author
Hello from the UK! Carol Braddick will be stirring the pot on the topic of managing coaching. For starters, whoever thought we might need to "manage" coaching?
Carol works as an Executive Coach and OD consultant through the Graham Braddick Partnership. She has been immersed in researching, writing and speaking about company practices in coaching for several years.
Carol has worked in the field of people and organisational development for over 15 years, including with global firms such as Hewitt and Towers Perrin. Carol has completed the Fielding University Graduate Certificate in Evidence Based Coaching. Her professional development in executive coaching also includes programmes with Management Futures, Lore International Institute and Oxford Brookes University. She has a Bachelor’s degree in Linguistics from Pomona College and received her MBA in Finance from New York University.
Originally from New York, Carol has also lived and worked in Latin America. Currently, she, her British significant other and their assorted pets live in a tiny village north of London with ample opportunities to step outside the world of coaching and enjoy countryside adventures and surprises.
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