December 14, 2009 – Richmond Times-Dispatch – Richmond, VA, US
You may recognize this type of employee.
He constantly complains, rolls his eyes, sighs, moans, bad-mouths his supervisor, and management in general, maliciously gossips and trashes the morale and productivity of his co-workers.
Or, she’s a key employee who acts indispensable, crosses boundaries and sometimes is downright insubordinate, even abusive, to the boss.
She, or he, is the difficult employee who sooner or later might wind up working in your small business.
Don’t generalize, said Richmond small-business coach and SCORE counselor Michael McDermott of Enterprise Tune-Up LLC. Instead of saying, “I don’t like your attitude,” say, “You’re being disrespectful,” “You’re using language that is offensive” or “You’re being noncooperative.”
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